Maintenance & Repairs That Protect Your Investment
Co-living properties see more daily use than traditional rentals. Our 24/7 maintenance coordination, vetted vendor network, and preventive programs keep your property in top condition. And your tenants happy.
Frequently Asked Questions
Maintenance & Repairs FAQ
How do tenants submit maintenance requests?
Tenants use our online portal to submit work orders 24/7. They can upload photos, describe the issue, and flag urgency level. Emergencies (water leaks, HVAC failure, lockouts) are triaged within 30 minutes.
How quickly are maintenance requests addressed?
Emergency requests are triaged within 30 minutes and a vendor is typically dispatched within 4 hours. Non-emergency requests are usually addressed within 24–48 hours. Our average response time across all requests is under 4 hours.
Do you handle preventive maintenance?
Yes. Every property receives quarterly inspections covering HVAC, plumbing, electrical, appliances, roof, and exterior. We also coordinate seasonal maintenance including gutter cleaning, HVAC filter changes, pest control treatments, and landscape upkeep.
How are maintenance costs handled?
Routine maintenance and minor repairs are covered within your management agreement. Major repairs above a pre-agreed threshold require owner approval before work proceeds. All costs are documented with invoices and photos in your monthly owner statement.
Can I use my own contractors?
Yes. If you have preferred vendors, we'll coordinate with them directly. However, our vetted vendor network typically offers 15–20% lower rates due to volume pricing and established relationships.
What about hurricane preparedness?
All Florida properties on our platform receive a hurricane preparedness assessment. We coordinate pre-storm preparation (shutters, yard clearing, water cutoff procedures) and post-storm damage assessment and emergency repairs.
Ready to Maximize Your Rental Income?
Get a free, no-obligation consultation to see how our maintenance & repairs service can boost your property's performance.
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