Privacy Policy

Introduction

Avenir Property Management, doing business as Avenir CoLiving Property Management ("we," "our," or "us"), is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our property management services.

This Privacy Policy explains our information practices, how we collect and use your data, and the rights you have regarding your information. Please read this policy carefully. If you have any questions, contact us using the information provided below.

Information We Collect

We collect information in several ways:

• Contact Information: Name, email address, phone number, and mailing address when you submit contact forms or inquiries.
• Property Information: Details about properties you manage or are interested in managing with us.
• Tenant Information: Information provided by or about tenants, including contact details, lease agreements, and rental payment history (for property managers and owners).
• Payment Information: Billing and payment details processed securely through our payment processors.
• Automatically Collected Data: Browser type, IP address, pages visited, referring URL, and device information through cookies and similar technologies.
• Communication Records: Emails, messages, and support tickets you send to us.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our property management services
• Processing payments and billing
• Responding to inquiries and providing customer support
• Sending service updates, newsletters, and promotional materials (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations and protecting our rights
• Managing tenant relationships and lease agreements
• Conducting background checks and tenant screening (as permitted by law)
• Marketing and advertising our services

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track how you use our site.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track your activity across websites to deliver targeted advertising

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality.

Third-Party Services

We may use third-party service providers to assist with our operations, including:

• Payment processors and financial institutions
• Email and marketing automation services
• Analytics and website monitoring tools
• Cloud storage and hosting providers
• Tenant screening and background check services

These third parties are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your data.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmitted over the internet
• Secure password requirements and authentication protocols
• Regular security audits and vulnerability assessments
• Limited access to personal information on a need-to-know basis
• Secure data storage and backup procedures

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security, but we are committed to maintaining reasonable safeguards.

Tenant Data and Privacy

For property managers and owners using our services: We handle tenant information with the highest level of care and in compliance with all applicable fair housing laws and privacy regulations.

Tenant information is used solely for property management purposes, including lease administration, rent collection, maintenance coordination, and legal compliance. We do not sell tenant data to third parties.

Property managers and owners are responsible for ensuring they have proper legal authorization to share tenant information with us, and for providing tenants with appropriate privacy notices.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your information:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your information (subject to legal obligations)
• The right to opt-out of marketing communications
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided below.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our website and services following any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us: